References: IT Service Management & ITIL
Our References and Activities
Here you can get an overview of the current range of activities and topics in which we support our customers. The activities presented here reflect an extract of our service offers and make no claim to be complete.
oxando implements Change Request Management with Retrofit
At a world leading tire manufacturer oxando supports the Change Management process and enhanced the process with the Retrofit 2.0 functionality.
oxando implements the Solution Manager 7.1 Service Desk
At a leading oil company oxando implements the Solution Manager 7.1 Service Desk during the Rampup successfully.
oxando supports further development of the SAP Solution Manager
oxando supports further development of the processes in the SAP Solution Manager.
oxando extends the Service Desk Interface in the SAP Solution Manager
oxando extends the interface of the service desk by simple APIs for reading, modifying and creating messages from third party systems.
oxando successfully implements Full-text Search for Tickets
In the shortest time possible, oxando implemented the oxando solution for full-text search for tickets via SAP TREX for an IT service provider as well as the IT departments of further customers. The solution was installed and was Going Live within only one day.
Service Management Processes with ITIL
oxando significantly supports a regional IT services company with the concept and implementation of its IT service management processes based on ITIL.
Projects in the SAP Solution Manager Environment
In the areas of Solution Manager Service Desk and Change Request Management oxando attends to customers which are leaders in their industries.