We support you with the implementation and optimization of SAP CS as well as SAP S/4HANA Customer Service.

1. Requirements analysis

What is the optimal set up of customer service? Together with you, we create the best possible solution for your company.

2. Implementation of SAP CS or SAP S/4HANA Customer Service

We support you from the very first tests to the go-live with an optimized configuration of the standard processes.

3. Customized enhancements

We go beyond the customization of the standard processes with additional individual programming and implementation of our oxando solutions.

Optimize Your Customer Service beyond the Customization of the Standard Functions

During the implementation, the standard service processes (such as field service, in-house repair, maintenance) are tailored to your individual requirements. In addition, our development team can optimize your service processes with custom-specific enhancements. Finally, our oxando solutions can be seamlessly integrated into your service processes to achieve the best results.

Mobilize your Customer Service with our Mobile Solution oxando ONE/Service

  • Keep a complete overview of all processes related to your customer service.
  • Increase your efficiency and success rates thanks to the faster processes and less sources of error.
  • Reduce your costs due to the faster communication and shorter response times.
  • Use oxando ONE/Service on all available mobile devices and platforms (Android, iOS, Windows).
  • Make sure your team works quickly and comfortably on the user-friendly and customizable user interface.
  • Gain new perspectives due to the fast and tailored service.
  • Connect your mobile customer service and resource planning through the seamless integration of oxando ONE/Service and our planning solution oxando Planner.

Klaus Schneider

Do you have questions about the optimization of your customer service?

Contact our expert Klaus Schneider, Consulting Manager.