Mobile Maintenance and Customer Service with SAP

Map all essential processes mobile and reduce administrative effort, implementation and operating costs by half.

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More efficiency through mobile maintenance and mobile customer service

The Maintainer Award winning solution “oxando Asset Management” is the basis for your mobile maintenance and customer service, based on SAP PM (Plant Management), SAP CS (Customer Service) and SAP CRM Service. Without any middleware, you can connect all types of mobile devices directly with your SAP system. That makes the system fast and its operation and administration very easy. With oxando, you as an SAP user are able to implement mobile processes in the shortest possible time.

The areas of application include:

First: recording malfunctions and states of plants on site, and transfering data directly into the SAP system. RFID tags and barcode devices further simplify processes by automatically recognizing assets and scanning article or delivery note numbers.

Second: you can process orders and notifications directly in the mobile application. You save paper, no longer have to manually fill out application reports and no longer capture data redundantly. This includes:

  • Working hours and travel time
  • Surcharges
  • Photos of damages
  • Material use

Users manage master data such as functional locations, equipment, classification, materials, stock levels, parts lists, and customers directly on the mobile device. Mobile application reports can be electronically signed and automatically sent by e-mail.

Third: you carry out mobile inspections with standardized checklists for optimal process quality and direct, digital documentation. SAP solutions automatically alert you to required maintenances.

What are the benefits of mobile maintenance in SAP?

  • Only 50 percent of the administration effort: the solution can largely be administered and operated by the department itself.
  • 60 percent lower installation costs compared to alternative solutions that require separate middleware systems
  • Implementation costs reduced by up to 50 percent thanks to flexible user interfaces

  • Up to 50 percent reduced operating and maintenance costs due to few interfaces and systems

Mobility is just the beginning

  • Integrated consulting approach: you receive support for complete SAP Workforce Management – from order creation and planning, through technician deployment planning (e.g. SAP MRS or oxando Team Planner) to optimal, mobile order execution and feedback.
  • Extensive experience: you benefit from many successful projects and best practices.
  • In-depth know-how: oxando consultants are familiar with all common SAP applications and platform technologies in the mobile environment – from SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile to JAVA and Web applications (Business Server Pages, WebDynpro).

Implement mobile processes in the shortest possible time.

Digitization of central processes creates efficiency.

Intuitive checklists for mobile devices – 100 percent compatible with SAP ERP

Simple administration directly in your SAP system

Do you have questions about mobile maintenance?

Contact us or take a look at our insights on the subject of Mobile Maintenance.

Contact Insights

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