How to optimize service processes

Which competence is required at which location? Whoever has up-to-date figures here can plan better than the competition. Through optimizations and enhancements for SAP CS, oxando makes this possible. You can manage the technical customer systems, service contracts and guarantees, control the customer hotline, process messages, plan field service deployments, order workshop repairs, invoice the services rendered and overview the service controlling. That means: virtually nothing can go wrong with the service.

The oxando functions for SAP Customer Service

  • Enhanced order and notification processing
  • Simplified repair processing
  • Resource Related Billing (DP90)
  • Enhancements using SAP modules such as Quality Management (QM) or SAP Materials Management

Your benefits with SAP Customer Service and oxando

  • You have all service processes under control.
  • Clear processes in service increase efficiency and success rates.
  • You have a complete overview from the notification to complaints management.
  • Additional solutions such as mobile customer service increase efficiency.
  • You gain prospects for the future through fast and tailor-made service.

Improve customer service processes with new features.

With oxando, solutions can easily be used mobile or web-based.

Service personnel know what to do, and management has a real-time overview.

oxando has years of experience with SAP CS (Customer Service) and the design of service processes.

Do you have questions about SAP Customer Service?

Contact us or take a look at our insights on SAP Customer Service.