Edit fault messages by e-mail as tickets
Your users report malfunctions by e-mail? Your IT service employees work in the SAP Solution Manager? The oxando e-mail add-on (ERMS) can be easily installed, and the e-mails are transferred automatically into the SAP Solution Manager system. The system sends e-mails directly with all documents for a specific solution. Support couldn’t be easier – also because the exchange between various ticket systems is possible.
This creates more efficiency and quality for your IT services. A special advantage: end users and support can work with their preferred systems, and all information is available.