Support business processes in the best possible way

The life of an IT service manager would be much easier if the various service tools were integrated. With its numerous functions and interfaces, the SAP Solution Manager can be the single point of contact for troubleshooting. Companies need good processes when requirements are reported as malfunctions and malfunctions become problems. A service request management should furthermore be integrated. oxando designs ideally adapted processes for you across all service levels.

IT service management supports the following processes:

  • Incident management
  • Service request management
  • Problem management
  • Interfaces to change and release management as well as requirements management for application lifecycle management (ALM)

oxando connects parallel service desk systems so that tickets can be exchanged smoothly. We also create the interface to change request and test management. The result is a holistic service system that provides the IT department with the best possible support for its business processes.

How does IT Service Management work?

  • Analysis: Record current status and goals
  • Consulting: can service processes be optimized?
  • Implementation: oxando’s experience and the SAP Solution Manager create efficiency.
  • Support: keeping an eye on processes and continuously optimizing them

What are the advantages of IT Service Management?

  • You create structured processes in the IT service and support service desk employees in the best way possible.
  • You process a large numerous requests in record time.
  • You get a better grip on complexity and cost pressure.
  • You increase user satisfaction.

Clear service specifications

Complexity under control

Business receives IT services efficiently and economically.

Structured exchange of information

Do you have questions about IT Service Management?

Get in touch with us or take a look at our insights on IT Service Management.