Support business processes in the best possible way
The life of an IT service manager would be much easier if the various service tools were integrated. With its numerous functions and interfaces, the SAP Solution Manager can be the single point of contact for troubleshooting. Companies need good processes when requirements are reported as malfunctions and malfunctions become problems. A service request management should furthermore be integrated. oxando designs ideally adapted processes for you across all service levels.
IT service management supports the following processes:
- Incident management
- Service request management
- Problem management
- Interfaces to change and release management as well as requirements management for application lifecycle management (ALM)
oxando connects parallel service desk systems so that tickets can be exchanged smoothly. We also create the interface to change request and test management. The result is a holistic service system that provides the IT department with the best possible support for its business processes.